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Suhaib Zaheer, Senior Vice President, DigitalOcean and General Manager, Cloudways talks about the importance of minimal UX design
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Every year as the “Golden Quarter” approaches, online retailers prepare for their busiest period of the year. In the rush to capture every possible sale, many add layers of banners, pop-ups, discount signs and recommendation widgets – hoping to boost visibility and drive conversations. The ambition is clear: sell more. The reality is messier. Instead of creating clarity, these layers of noise often distract and overwhelm shoppers. The most successful retailers this season are taking a different approach. Simplifying the checkout experience can lift conversion rates by up to 35% when usability improves. Rather than adding more, they’re refining what matters. Removing friction, guiding shoppers effortlessly from discovery to purchase, and letting the product experience do the heavy lifting.
Suhaib ZaheerSocial Links NavigationSVP, Managed Hosting at DigitalOcean & GM, Cloudways Why less sells more
Research shows 61% of visitors will leave a site if they can’t find what they need within five seconds. Nearly a quarter (22%) abandon checkout because the process feels too long or confusing. Both findings highlight a common truth: complexity costs conversions. Minimal UX isn’t about stripping away design; it’s about removing the barriers that slow people down. During peak shopping periods, customers make quick, instinctive decisions – comparing prices, checking delivery times and looking for trust signals. When a website feels cluttered or confusing, it interrupts that flow. When it’s simple, it feels more professional, more trustworthy, and that builds sales.
Even well-intentioned features, like large pop-ups offering ‘extra savings’ or last-minute add-ons can interrupt that final step. The highest performing online stores keep these touchpoints clear and intuitive, allowing customers to complete their journey without distraction. Minimal UX is not about doing less for the sake of it – it’s about doing what matters most: creating a smooth, friction-free path from product view to purchase confirmation.
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Designing for clarity, speed and trust
Good design doesn't just look appealing – it feels reliable. A site’s performance, structure and speed all shape customer confidence. If a page loads slowly or feels unstable, users instinctively question whether their payment will be secure.
That trust starts with clarity. Products should be organised into logical categories, navigation should feel effortless, and every path to purchase should be short and intuitive. This not only improves user experience but also helps search engines understand a store’s structure, boosting visibility when traffic peaks.
Nowhere is this more important than on mobile, where 57% of global e-commerce sales now take place. Mobile users move quickly between screens, often multitasking, so every second counts. Buttons should be easy to tap, forms should auto-fill, and pages should load instantly. Heavy content – like autoplay videos or oversized banners – might look impressive on desktop but can frustrate mobile shoppers.
Behind the scenes, performance matters just as much. During peak season, traffic can multiply in minutes. One viral video can cause hundreds and thousands of visitors to a site, and if the hosting can’t scale to meet that demand, even the best design will falter. Managed cloud hosting provides the flexibility to handle these surges without downtime. Features like autoscaling, load balancing, and real-time monitoring keeps sites stable when demand is highest.
Are you a pro? Subscribe to our newsletterContact me with news and offers from other Future brandsReceive email from us on behalf of our trusted partners or sponsorsBy submitting your information you agree to the Terms & Conditions and Privacy Policy and are aged 16 or over.When clarity, speed, and resilience all work together, a website stops being a storefront and becomes an experience that customers trust. They might not notice the technical details, but they will notice how easy it feels to browse, buy and return.
Measuring and maintaining momentum
Minimal UX works because its impact is measurable. One of the most telling metrics is time to completion – how long it takes for a shopper to move from product view to purchase confirmation. When that time drops, conversions rise.
Metrics alone don’t drive improvement. It’s how teams act on those metrics that makes a difference. Tools like heatmaps, session replays and quick feedback forms reveal where customers hesitate, scroll back, or abandon a page. These moments reveal hidden frictions: a vague button label, a form that won’t auto-fill on mobile, or a slow-loading page at checkout.
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For small retailers, this ability to spot and solve issues fast is the ultimate advantage over larger competitors. They can act on insights immediately – streamlining experiences in days, not weeks, and remove friction before it affects sales. That agility means they’re continuously refining, shortening the path to purchase and boosting customer confidence with every interaction.
Artificial Intelligence is becoming a bigger part of e-commerce, making minimal UX more valuable than ever. A clean, reliable foundation means fewer failure points and more effective automation.
Throughout the Golden Quarter, the most important question isn’t “What can we add?” but “What can we take away?” In an age of endless choice and limited attention, simplicity has become the ultimate competitive advantage. Retailers that embrace it will see faster checkouts, higher conversions, and something far more valuable than any seasonal promotion: lasting customer trust.
This article was produced as part of TechRadarPro's Expert Insights channel where we feature the best and brightest minds in the technology industry today. The views expressed here are those of the author and are not necessarily those of TechRadarPro or Future plc. If you are interested in contributing find out more here: https://www.techradar.com/news/submit-your-story-to-techradar-pro
Suhaib ZaheerSocial Links NavigationSVP, Managed Hosting at DigitalOcean & GM, Cloudways Suhaib Zaheer is the Senior Vice President & General Manager, Managed Hosting of Cloudways, a cloud hosting provider that offers businesses, agencies, freelancers and more a fully managed, expert hosting management platform. Suhaib joined Cloudways in 2021 as their COO and helped Cloudways dedicate its services to SMBs. Outside of his love of cloud hosting and business innovation, Suhaib is also a huge music supporter and is a member of the board of directors for HRDRV.
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